Sizing and fit
Between sizes, body types, how the cut runs, what to do when they're unsure.
For online stores
Answer the questions that stop the sale.
Will it fit? When will it arrive? Can I return it? Does it work for my skin, my dog, my size? Every unanswered question on a product page is a sale that waits, or leaves. We write the knowledge your store's AI chat answers from, built from your real product and policy content, and plug it into the assistant you already use.
Got our message with the questions your chat couldn't answer? This is how we fix them.
Works with Shopify Inbox, Tidio, Gorgias
Answers only from your own content
Written by a founder who has run his own e-commerce brands
Run a gym or studio? See the gym package
01 See it answer
A sizing question at 10:40 PM, answered before they leave
A store selling merino base layers, on a weeknight. Every answer comes from the store's own size guide, shipping policy and returns page. Anything unusual goes to the team, with the customer's details.
Store assistantOnline · 10:40 PM
I'm 183 cm and 80 kg. M or L in the merino base layer?
Go with M. It's cut close to the body, and 183 cm and 80 kg sits inside the M range. If you like a looser fit, size up to L.
From: Size guideHow long is shipping to Perth?
Standard shipping to Perth takes 4 to 7 business days and is free over $100. Express is 2 to 3 business days.
From: Shipping policyWhere's my order?
You can track it with your order number here: Track my order. If it's stuck, I'll pass it to the team.
From: Order tracking pageCan I return it if the size is wrong?
Yes. Unworn items can be exchanged or returned within 30 days. Want the returns link?
From: Returns policy02 The offer
Already have an AI chat? Good. Feed it properly.
Shopify Inbox, Tidio, Gorgias and the rest can all answer with AI now. They answer from whatever knowledge you give them, and many stores never write it: the sizing nuance, the shipping exceptions, the honest answer to “will this work for me?”. We build that knowledge and plug it into the assistant you already use.
One offer, priced for your store up front
We build the knowledge your store's AI answers from, and plug it into the assistant you already use (Shopify Inbox, Tidio, Gorgias or similar). You review every answer before it goes live, and the price is fixed in writing before anything starts.
03 What it answers
The questions it answers before the customer leaves
Shipping times and costs
By destination, by method, and the exceptions your policy page buries.
Returns and exchanges
Windows, conditions, how to start one, who pays the postage.
Ingredients, materials and specs
What's in it, what it's made of, what it works with.
“Is this right for me?”
Product matching from your own product content: skin type, dog size, use case.
Order tracking
Points customers to your tracking page. Anything unusual goes to you.
04 Scope
What we write, and what it won't do
What we write
- Sizing nuance: between sizes, by body type, by cut
- Shipping exceptions: remote areas, express cut-offs, holidays
- Returns: windows, conditions, how to start one
- Ingredients and materials, in plain words
- Honest “is this right for me?” answers, from your product content
- When to hand over to you, and with what details
What it won't do
- Invent discounts
- Promise delivery dates you don't offer
- Guess. When it doesn't know, it hands the customer to you
05 FAQ
Questions store owners ask us
You already have the tool. The knowledge is the missing part. An assistant with a thin knowledge base gives thin answers, or hands everything back to you. You pay for the knowledge, written for your store and plugged into the tool you already have.
Yes. The knowledge plugs into the assistant that already lives on your storefront, Shopify Inbox included (its AI agent is switched on in settings), so nothing changes about how your chat looks or where it sits. Tidio, Gorgias and similar tools work the same way.
Within about a week of receiving your product pages, policies and a sample of real customer emails.
Your product pages, size guides, shipping and returns policies, and your most common customer emails. About 30 minutes of your time; we do the rest, and you review every answer before it goes live.
Ready to answer the questions that stop the sale?
Message us your store. You'll get a straight quote on scope, price and timing, within one business day.
Or email davinaooficial2@gmail.com
No chat tool yet? Second Brain can run on your store too. See the plans.